In-store Pickup
Pickup Time - There is no specific pickup time for in-store pickup. You can collect your items during business hours. Products will be reserved for you for one month.
Fee - In-store pickup is currently free, with no minimum purchase required.
Special Arrangements Due to Severe Weather - In the event of Typhoon Signal No. 8 or above, Red or Black Rainstorm Warnings, or special circumstances, the date for items to arrive in-store may be delayed. We will contact you to reschedule the pickup date.
Other Matters
- You will be notified by email or in-store message when your items are ready for pickup. There is no specific pickup time for in-store pickup. You can collect your items during business hours. Products will be reserved for you for one month. Once an order is confirmed, the pickup date and store cannot be changed.
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Pickup Point Service - SF Express Hong Kong
(Applicable to: 7-11 Convenience Store, OK Convenience Store, SF Lockers, SF Stations, SF Business Points)
【Free Pickup Point Service for Purchases Over HKD $200】
Delivery Area - SF Express locker self-pickup service is currently only available at designated lockers. Please click here to check the list.
Shipping Fee - The pickup point fee is a flat rate of $50.
Free Pickup Point Service - Customers who purchase goods with a net value of HKD $200 or more are eligible for free pickup point service. The delivery fee for pre-ordered products is calculated in the same way as for regular products, but each delivery will incur a separate delivery fee.
Special Arrangements Due to Severe Weather - If the Black Rainstorm Warning Signal is in effect before business hours, the service hours for SF Business Points and SF Stations may be delayed.
- SF Business Points and SF Stations will continue to operate for two hours after the Typhoon Signal No. 8 or above is in effect.
- If the Typhoon Signal No. 8 or above is in effect for more than two hours past the normal operating hours of SF Business Points and SF Stations, normal operations will be suspended, and delivery times may be delayed. Residents should pay attention to the weather warnings from the Hong Kong Observatory and make appropriate arrangements.
- For any inquiries, please feel free to contact SF Express via WhatsApp at (852) 5232 3333 or Facebook Messenger - SF Express Hong Kong.
Other Matters - Locker Sizes
- Small Locker (up to 5kg; 34 X 8 X 45 cm)
- Medium Locker (up to 10kg; 34 X 19 X 45 cm)
- Large Locker (up to 15kg; 34 X 29 X 45 cm)
- All orders do not support combined delivery.
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Local Residential and Commercial Logistics Delivery Service
【Free Local Residential and Commercial Logistics Delivery Service for Purchases Over HKD $400】
Delivery Area
- The delivery service is only applicable to Hong Kong, including Hong Kong Island, Kowloon, and the New Territories, but excluding certain remote areas^, outlying islands, and the Sha Tau Kok restricted area**.
- If the delivery address provided by the customer is outside the delivery area, the order will be considered invalid.
Shipping Fee
- The delivery fee for residential and commercial buildings (general areas) is $100.
Free Delivery Service
- Customers who purchase goods with a net value of HKD $400 or more are eligible for free delivery service.
- The delivery fee for pre-ordered products is calculated in the same way as for regular products, but each delivery will incur a separate delivery fee.
Special Arrangements Due to Severe Weather
- In the event of Typhoon Signal No. 8 or above, Red or Black Rainstorm Warnings, or if we determine that it is unsafe to deliver due to weather conditions, the delivery service will be postponed. We will contact you to reschedule the delivery date.
Other Matters
- Once an order is confirmed, the delivery date and address cannot be changed.
- All orders do not support combined delivery.
^Remote areas include: The Peak, Shek O, Repulse Bay, Stanley, Chung Hom Kok, Deep Water Bay, Stonecutters Island, Discovery Bay, Tung Chung, Chek Lap Kok, Airport, Expo Centre, Disneyland, Lok Ma Chau, Man Kam To, Ta Kwu Ling, Sha Tau Kok, Kwu Tung, Ping Che, Kun Lung, Clear Water Bay, Sai Kung, Ho Chung, Tai Mong Tsai, Kau To Shan, Sam Mun Tsai, Tai Mei Tuk, Ma Wan, Sham Tseng, Tai Mo Shan, Lung Kwu Tan, So Kwun Wat, Mai Po, Lau Fau Shan, Lam Tsuen, San Tin, Kam Tin, Ngau Tam Mei, Pat Heung, Shek Kong, Fairview Park, California Garden.
**Non-Delivery Areas: Mui Wo, Cheung Chau, Lamma Island, Ngong Ping, Tai O, Peng Chau, Sunny Bay, Outlying Islands, Lantau Island.
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Remote Area Delivery Service
【Free Remote Area Delivery Service for Purchases Over HKD $600】
Delivery Area - The delivery service is only applicable to Hong Kong, including Hong Kong Island, Kowloon, and the New Territories, but excluding certain outlying islands and the Sha Tau Kok restricted area**.
- If the delivery address provided by the customer is outside the delivery area, the order will be considered invalid.
Shipping Fee
- The delivery fee for remote areas^ is $150.
Free Delivery Service
- Customers who purchase goods with a net value of HKD $600 or more are eligible for free delivery service.
- The delivery fee for pre-ordered products is calculated in the same way as for regular products, but each delivery will incur a separate delivery fee.
Special Arrangements Due to Severe Weather
- In the event of Typhoon Signal No. 8 or above, Red or Black Rainstorm Warnings, or if we determine that it is unsafe to deliver due to weather conditions, the delivery service will be postponed. We will contact you to reschedule the delivery date.
Other Matters
- Once an order is confirmed, the delivery date and address cannot be changed.
- All orders do not support combined delivery.
^Remote areas include: The Peak, Shek O, Repulse Bay, Stanley, Chung Hom Kok, Deep Water Bay, Stonecutters Island, Discovery Bay, Tung Chung, Chek Lap Kok, Airport, Expo Centre, Disneyland, Lok Ma Chau, Man Kam To, Ta Kwu Ling, Sha Tau Kok, Kwu Tung, Ping Che, Kun Lung, Clear Water Bay, Sai Kung, Ho Chung, Tai Mong Tsai, Kau To Shan, Sam Mun Tsai, Tai Mei Tuk, Ma Wan, Sham Tseng, Tai Mo Shan, Lung Kwu Tan, So Kwun Wat, Mai Po, Lau Fau Shan, Lam Tsuen, San Tin, Kam Tin, Ngau Tam Mei, Pat Heung, Shek Kong, Fairview Park, California Garden.
**Non-Delivery Areas: Mui Wo, Cheung Chau, Lamma Island, Ngong Ping, Tai O, Peng Chau, Sunny Bay, Outlying Islands, Lantau Island.
The goods will be dispatched within 7 working days after payment confirmation of the order.